Privacy Policy

Effective Date: 1/1/2023

Eastside Chiropractic is committed to protecting your privacy and safeguarding your personal, communication-related, and website usage information. This Privacy Policy explains how we collect, use, protect, and manage information you provide when you interact with our website, services, or communications.

1. Information We Collect

We may collect the following information when you voluntarily provide it to us:

  • Name, job title, and contact information (such as email address, phone number, or mailing address)
  • Appointment-related information
  • Communication details when you contact us
  • Demographic information such as postcode, preferences, and interests
  • Information related to customer surveys, feedback, or offers
  • Website usage data collected through cookies

2. How We Use Your Information

We use your information to understand your needs and provide better services, including:

  • Responding to inquiries and requests
  • Scheduling and managing appointments
  • Internal record keeping
  • Improving our services, internal operations, and website performance
  • Providing customer support
  • Customizing website content based on user interests
  • Sending service-related or promotional communications when you have opted in
  • Conducting market research or customer satisfaction outreach

We will never sell your personal information.

3. Mobile Messaging & Text Message Data

Text messaging opt-in data and consent are used exclusively to deliver requested communications.

  • No mobile information, including text messaging opt-in data or consent, is shared with third parties or affiliates for marketing or promotional purposes.
  • Text messaging originator opt-in data and consent are never sold, shared, leased, or distributed for marketing purposes.
  • Information may be shared only with trusted service providers or aggregators strictly necessary to deliver text message services.

4. Service Providers & Third Parties

We may share limited information with trusted subcontractors or service providers to support essential business operations such as appointment reminders, communication delivery, customer service, analytics, or website functionality.

  • These providers are required to safeguard your information and may only use it to perform services on our behalf.
  • We do not sell or lease your personal information to third parties.
  • Promotional information about third-party services will only be sent if you have expressly indicated that you wish to receive it.
  • Information sharing excludes text messaging originator opt-in data and consent, except where required for the operation of text message services.

5. Security

We are committed to ensuring that your information is secure. We implement reasonable physical, electronic, technical, and managerial safeguards to protect your information from unauthorized access, disclosure, or misuse.

6. Cookies

Our website uses cookies to analyze traffic and improve user experience.

  • Cookies help us understand which pages are being used so we can improve site performance and tailor content to user needs.
  • Cookie data is used for statistical analysis purposes only and then removed from the system.
  • Cookies do not give us access to your computer or personal information beyond what you choose to share.

You may choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This may affect site functionality.

7. External Links

Our website may contain links to external websites. Once you leave our site, we do not have control over the privacy practices or content of other websites. Eastside Chiropractic is not responsible for the protection or privacy of information you provide on external sites. We encourage you to review their privacy policies separately.

8. Your Choices & Controlling Your Information

You may choose to restrict the collection or use of your personal information by:

  • Opting out of direct marketing when filling out forms on our website
  • Unsubscribing from communications or contacting us directly

You may request access to, correction of, or details about the personal information we hold about you by contacting us using the information below. If any information we hold is incorrect or incomplete, we will promptly correct it.

9. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Eastside Chiropractic: doc@eastsidechiropractic.net

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to ensure you are comfortable with any updates.